Team Inbox
Solid team, happy customers.
With Calipa's team inbox, all agents work from one interface — no overlapping messages, no customers left unattended.
Asking about pricing plans...
Replying: Maya
Can I try for free?
Is there an annual discount?
Replying: Rian
Thank you so much for your help!
Real team collaboration features
Smart Assignment
Automatic conversation distribution to agents based on workload, skill, or channel.
Internal Notes
Leave hidden notes inside conversations so context is never lost during escalations.
SLA Status
Monitor response times and resolve conversations before breaching your set SLA.
Shift Management
Set agent schedules, close the inbox outside working hours, and activate auto-close bots.
Agent Assignment
Conversations to the right hands
Manual or automatic routing ensures every customer is served by the most relevant agent — by skill, language, or product.
- Routing by tag, keyword, or source channel
- Notifications to agents on new assignments
- Reassignment with one click
- Transparent agent queue
IF Channel = WhatsApp
THEN Assign → Maya
IF Topic = Refund
THEN Assign → Rian
IF Source = Facebook Ad
THEN Assign → Sales Queue
Maya
12 open
Rian
8 open
Dewi
5 open
Seamless Collaboration
Work together without confusion
Internal notes, @mentions of other agents, and a complete escalation history make team collaboration smooth.
- @mention teammates inside the chat
- Complete escalation history
- 'Being replied by...' indicator between agents
- Per-agent productivity reports
Agus Pratama
order #9021
Halo, my order hasn't arrived after 7 days.
@Rian please check shipment status for order #9021 — customer has been waiting.
Checked — delayed due to stock issue. Will arrive tomorrow.
SLA & Performance
Manage SLAs proactively
Set response and resolution time targets. Calipa sends alerts before SLAs are breached so your team is always on time.
- SLA configuration per channel or customer tier
- Automatic alerts before deadlines
- Real-time performance dashboard
- Automatic weekly and monthly reports
SLA Status
From Teams Who Use It
Happier, more productive CS teams
+45% agent productivity
"With auto-assignment, there's no more 'who's handling this?' in our team. Everything is clear."
Reza Pratama
CS Team Lead, ElectraShop
Escalations 3x faster
"Internal notes transformed how we handle escalations. Senior agents get full context without having to ask again."
Fitri Anggraini
Customer Experience, FashionHub
100% SLA met last month
"The SLA dashboard is incredibly helpful for management to monitor CS team performance in real time."
Hendro Susanto
VP Operations, MediTech
Build your best CS team with Calipa
Free 14-day trial. Setup in 15 minutes. No credit card required.