Unified Inbox
One inbox. Nothing missed.
Every WhatsApp, Messenger, and Instagram message in one smart interface. Your team stays focused, your customers stay happy.
Budi Santoso
via WhatsApp
Halo, saya mau tanya soal produk paket premium
09:41
Selamat pagi Budi! Dengan senang hati saya bantu. Paket premium mencakup akses penuh ke semua fitur.
09:42
Berapa harganya per bulan?
09:43
Mulai dari Rp299.000/bulan untuk 3 pengguna. Ada promo 20% untuk pembayaran tahunan 🎉
09:44
360°
Full customer view
50%
Faster response times
3 channels
In one dashboard
0
Missed messages
360° Customer Profile
Know your customer before you reply
Every conversation comes with a full history, tags, and custom notes so your team always has context before responding.
- Full interaction history across channels
- Customer tags and segmentation
- Internal team notes
- CRM data integration
Budi Santoso
@budi.santoso
Pipeline
Team Collaboration
Solid team, happy customers
Assign conversations to the right agent, add notes invisible to customers, and monitor team workload in real time.
- Automatic or manual agent assignment
- Hidden internal notes
- Team workload monitoring
- SLA and response time reporting
Budi Santoso
via WhatsApp · #7821
Halo, saya mau tanya tentang refund pesanan saya.
@Rian please check the refund policy for this customer — order #7821.
Got it, I'll follow up with the customer now.
AI Replies
Respond faster with AI
Context-aware reply suggestions based on the conversation and your products. Less typing, more consistency.
- Contextual reply suggestions
- Customizable templates
- Customer intent detection
- Seamless handoff to human agents
Dian Pratama
via Messenger
Berapa harga paket untuk 10 user?
Mobile App
Manage from anywhere
The Calipa mobile app ensures your team stays responsive even when they're out of the office.
- Real-time push notifications
- Reply from your pocket
- Available on iOS and Android
- Offline mode with auto-sync
Calipa
Budi: Halo, mau tanya soal harga...
Budi Santoso
● online
Halo, mau tanya soal paket premium.
Good morning! Happy to help you 😊
Customer Stories
Teams who use it love it
-60% time managing messages
"We used to manage 3 different apps. Now it's just one — and our team is far more productive."
Budi Setiawan
Operations Lead, ShopExpress
Agent onboarding 2x faster
"The internal notes feature is a game changer for escalations. New agents get full context without re-asking the customer."
Maya Putri
CS Team Lead, BeautyCorner
Automatic weekly reports
"The analytics dashboard makes my weekly management report effortless. Complete data, easy to understand."
Agus Firmansyah
Customer Experience Manager, LogisTech.id
Try the unified inbox today
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